For those who have claimed prizes from last week and who have not received them yet, please bear with me a bit longer. Black Velvet Seductions has experienced intermittent difficulty with our email service provider for several months. After each call to technical service to straighten out the issue we would again think that the service would work reliably as it had always seemed to do. After yet another incident that ocurred about a week and a half ago I made the decision to change email service providers. That change was more involved than I’d hoped it would have been as there were technical issues which caused mail to be routed sometimes through the old (problematic email service) and sometimes to the new one. A lot of time was spent with the new company’s technical service folk trouble shooting the problem, which ended up being a problematic setting in the MX registry. The email is now all going through the new service and appears to be working fine. The old service has been cancelled. Unfortunately a huge amount of spam and other mail accumulated while I was working on the technical issues. I will need to go through the email in order to find all the claims for prizes. If you have not received your prizes by December 4, please email me again. It is possible that your claim form was lost in the email debacle. I always respond to the emails claiming prizes, even when I am sending the prize by postal mail. If you have claimed a prize and haven’t received an email response by December 4, please email me again.
Current winners should not be affected as the email problem should be fixed at this point. However, if you claim a prize and you have not received a response within one week please send another email. Even when email is working properly servers have temporary glitches that can’t always be discerned by the end user.
I ALWAYS want you to receive the prizes you win here, so if you claim them and do not receive them it is not because I am purposely holding them back. I simply haven’t received your email or my response to you has gone astray.
With that said, I will go ahead and post the winners for last week.
8 Responses to Prizes and Email Problems
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